Our Personal Information and Tradewinds

Tradewinds is committed to protecting the privacy of our customers personal information.
We have a designated Privacy Officer and privacy team to receive and respond to customers inquiries and complaints, and to deal with requests for access for personal information and files.

Tradewinds wants to provide you with value added service on an ongoing basis and to establish a lasting relationship with you that will grow and evolve to meet to your needs.

Our Promise

• We will safeguard any information our customers share with us.
• We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers.
• We will permit only authorized employees, who are trained in the proper handling of customer information to have access to that information.
• We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements; have been authorized by the customer; or are required to do so by law. We may, however, facilitate relevant offers from reputable companies.

We will tell customers initially and at least once annually how they may remove their names from our marketing lists. At any time a customer can contact us to remove their names from such lists.

Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards.

We will attempt to keep customers files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information and how to notify us about errors which will be promptly corrected.

Types of personal information we collect and hold

The nature of personal information we collect may include:

Information you may provide voluntarily when we are conducting a survey of your preferences, needs or interests

Why we collect personal information
Tradewinds may use the information we collect for the following purposes:

1. To respond to your inquiries about services

2. To understand your needs and to offer products and services to meet those needs

3. To allow our partners to promote services and products to you

4. To protect you and us against fraud

5. To comply with legal requirement

We may also use your personal information to create statistics about our business. This information would be de-identified and would not contain any information that would identify you personally.

You may refuse or withdraw your consent as explained later in this brochure. Before using your personal information for any purpose Tradewinds will explain that purpose to you and seek your consent.

Who we provide your information to
Like many organizations, we keep our costs down by obtaining some routine services from service providers, and your information may be provided to them. Tradewinds requires that these service providers sign a non-disclosure agreement agreeing to keep our customer information confidential and secure, to protect the information against unauthorized access, use or disclosure by the service provider, and limit its use to the purpose for which it was disclosed. After the purpose is completed the service provider must either destroy the information or return it to Tradewinds . Some of the uses we may use service providers for include:

Promotional mailings, either by post or electronically
Tradewinds will not sell your personal information to any organization for any purpose.
Cookies
We use "browser cookies" and Javascript on our website.

A cookie is a very small amount of text placed on your computer's hard drive. This text itself does nothing but when you click from one page to another, our web server can manage your request. It helps you by keeping the contents of your inquiry on our server for the duration of your visit , or for recurring visits if necessary, .i.e, not displaying a survey after you have completed it or chosen not to complete it.

Accepting a cookie does not give Tradewinds personal information about you or give anyone access to your computer or to any personal information. It is simply a small file in which we keep information that allows our sever to fulfill your request. If you have further concerns, set your browser to reject cookies.

Tradewinds uses Java on our website to allow Internet orders to be processed, and fulfilled as quickly and easily as they would be over the phone. Java is a programming language that allows computers of different types to communicate with one another easily.

Consent
Depending on the nature and sensitivity of your personal information, your consent to the collection, use or disclosure of such information can be express and positive. Express and positive consent can be given orally, in writing or electronically. Consent can also be implied. Implied consent is given when you use our services or by not responding to our offer to remove your personal information from one of our marketing lists, in which case we assume that you consent to use. If you do not wish to receive direct marketing, simply contact us and tell us that you do not wish to be on our marketing list(s). You can also inform us if you wish to be contacted in a particular way, i.e. only by e-mail. If you opt not to be on our mailing lists, you will no longer receive mailings or e-mails.

Withdrawal or refusal to consent is subject to legal and contractual restrictions. Tradewinds can collect, use or disclose your personal information without your consent for legal reasons when authorized or required by the law.

Security
We know you are concerned about the security of the information you provide to us. To address this concern, we have developed processes and procedures to keep your Personal Information safe and secure. We have appropriate safeguards in place depending on the sensitivity of the information, including:

Physical: Locked filing cabinets, and secure storage
Technological: System firewalls and password-protected computers/files
Organizational: Tradewinds associates trained in the importance of safeguarding your personal information from loss and unauthorized access.

Security on www.tradewindshotel.net
Tradewinds has worked very hard to develop an online reservation system that allows you to book rooms online worry-free, with the knowledge that the personal information you provide us is safe and secure.

Our website uses a secure server. When you make a reservation using our site, you will connect with our secure server. The server sends your browser information that "encrypts" your order, changing all the information that you send back into a code that is virtually impossible to decipher by anyone other than tradewindshotel.net.

How to file a complaint
Please contact our Privacy Officer in writing at the address listed below or by e-mail at This email address is being protected from spambots. You need JavaScript enabled to view it. Please include the details of your complaint in your letter. We will respond to your complaint within 60 days. In certain situations Tradewinds is entitled to extend the response time for a further 60 days and we will notify you in writing if an extension becomes necessary.

Contacting Tradewinds
To physically contact us for any purpose you deem to be necessary, please write to:

Tradewinds Hotel
38 London Street
San Fernando. Trinidad West Indies.
Tel: 652-9463
Fax: 652-9643